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PRIVACY POLICY

At Totally Sheer Hair, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your Personal Information when you visit our website, make a purchase, or interact with us through our services.

 

1. Information We Collect

When you visit or make a purchase from Totally Sheer Hair, we collect certain information to provide a better shopping experience. This includes:

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  • Device Information: This includes your web browser, IP address, device type, location, time zone, cookie information, and other data related to how you interact with our website.

    • Purpose: To load the site accurately for you, track usage for analytics, and enhance your user experience.

    • Source: Automatically collected through cookies and similar technologies.

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  • Order Information: When you make a purchase, we collect your name, billing and shipping address, payment information (including credit card details), email address, and phone number.

    • Purpose: To process your payment, fulfill your order, communicate with you, and provide you with confirmation and support.

    • Source: Provided by you during the purchase process.

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  • Customer Support Information: If you contact us for customer support, we collect the information you provide, including name, email, and any details of your inquiry.

    • Purpose: To assist with your inquiries and provide necessary support.

    • Source: Provided by you during the customer support interaction.

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2. Sharing Your Information

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We share your personal information with trusted service providers to help us operate our business and provide services. These may include:

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  • Shopify: We use Shopify to power our online store. They may process your information in accordance with their own privacy policy Shopify Privacy Policy.

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  • Payment Processors: We work with payment processors to handle transactions securely. Information such as credit card details may be shared with third-party payment gateways.

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  • Shipping Providers: We share necessary details like shipping addresses and phone numbers with our shipping partners to deliver your orders.

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We may also share your information to comply with legal requirements or in response to valid requests from public authorities, such as law enforcement.

3. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us remember your preferences and track the items in your shopping cart.

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  • Types of Cookies We Use:

    • Necessary Cookies: Essential for the website to function (e.g., for managing your shopping cart).

    • Analytics Cookies: Help us track user behavior and improve site performance (e.g., Google Analytics).

    • Marketing Cookies: Used to deliver personalized ads and promotions.

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You can manage cookie preferences through your browser settings. Please note that blocking or disabling certain cookies may affect your ability to use parts of our website.

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4. Behavioral Advertising

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We may use your information to provide you with targeted advertisements or marketing communications based on your browsing behavior.

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  • Google Analytics: We use Google Analytics to track user activity on our site. You can read more about how Google uses your personal data here: Google Privacy Policy. You can opt-out of Google Analytics here: GoogleAnalytics Opt-out.

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  • Facebook & Other Platforms: We may use platforms like Facebook to display ads. You can manage your ad preferences directly through these platforms.

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5. Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

If you are a resident of the European Economic Area (EEA) or California, you have certain rights regarding your personal information. You may have the right to:

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  • Access your personal data.

  • Request the correction or deletion of your data.

  • Object to processing or request restrictions on how we process your data.

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To exercise these rights, please contact us at the contact details provided below.

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7. Security

We take reasonable precautions to protect your personal information and use industry-standard encryption to safeguard sensitive data such as payment information.

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8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

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9. Minors

Totally Sheer Hair is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child, we will delete that information as soon as possible.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We encourage you to review this policy periodically for any updates.

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11. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us at:

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Totally Sheer Hair
Email: CUSTOMERSUPPORT@TOTALLYSHEERCO.COM
Address: 1263 ARROWPINE DR CHARLOTTE,NC 28273

Last Updated: 01/06/2025

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